eDiscovery You Can Afford

Data security is our top priority. Your data is encrypted in transit from your browser to our servers. It is also encrypted at rest on our servers. Read more about our data security.

We believe in transparency. We also want to make the decision to use GoldFynch as painless as possible. We don’t want to bombard you with sales calls and pressure you into buying something if it doesn’t fit your requirements.

Every new account that signs up for GoldFynch gets a 0.5 GB free, fully-functional trial case. When you log in for the first time, you will be presented with a window asking if you want to create a free case. Or if you skip the window, click the “+ Create New Case” button. When you are asked to select your case plan, move the slider on the screen all the way to the left to see the free case plan.

The free cases are fully functional and have two volume limits:

• The total volume of data in your case (i.e., files you upload) cannot exceed 512 MB (0.5 GB)
• The total volume of files processed cannot exceed 1 GB

If you exceed the free case plan volume you will be prompted to either add a credit card, after which the case will automatically upgrade itself to the nearest possible case plan, rounded up. If no action is taken, the trial case will be suspended and deleted. Also, free cases are deleted 90 days after creation. See the next question for more details.

Additionally:

• Any productions from the free case will have a watermark that says “GoldFynch.com”
• Processing is slower than that of premium cases as it is done on a first come first serve basis. If other free cases are ahead of yours, your files may take longer to process (also note that processing time varies based on the volume and type of files that you are uploading).
• Non-standard services like custom load file imports, or add-on services (which require support outside of the GoldFynch platform) are not accessible from free cases.

Duration: All free 512 MB GoldFynch cases will automatically expire 90 days after creation. After 90 days, free cases will enter a 30-day grace period. If not upgraded during that time, the case will be automatically permanently deleted to protect data integrity and free up system resources.

Volume: If a free case exceeds the 512 MB volume limit or 1 GB processing limit, you will be prompted to add a payment method and upgrade the case plan. After a period, if no action is taken, the case will be automatically deleted.

Neither of these affect paid cases, which are automatically billed every month, and just automatically upgrade their plans when the volume limit is reached.

There is no charge for creating a GoldFynch account, and GoldFynch accounts are always free. As such, no credit card is required to create one. Additionally, there is no charge to join a case that someone has shared with you or to share a case with unlimited free users.

Your credit card will only be billed if you are the owner of a case. Note that if you are the owner of multiple cases, you will be charged monthly for the total of all the cases that you are the owner of, not separately for individual cases.

To share a GoldFynch case with others you will need to have either an 'Owner' or 'Admin' user role for that case. Log into the case and click on the 'Sharing' icon in the left navigation panel, then click on the '+ Add User' button, enter the person's email address, and click on the 'next' arrow. They will be sent an email with instructions on how to join the case.

You can share the case with an unlimited number of people at no extra cost, and only the owner of the case pays (according to the case plan.)

Just log into your GoldFynch account and the case will be listed on the Cases screen. You will also be sent an email to verify that the case was shared with the right address. If you don't have a GoldFynch account, sign up for one with the email address that the case was shared with, then log in (you will also receive an email with instructions.)

You are never charged for cases that are shared with you, and are only charged for cases that you are the owner of.

All billing is volume-based, rounded up to the nearest case plan. A case's volume represents the amount of data you can have in the case at any given time. This consists of the volume of all files you upload, and, if you upload compressed files like ZIPs and PSTs (aka 'container' files), it will include both the originally-uploaded compressed files as well as their extracted contents. If you delete files from the case, they will no longer count to the volume of the case.

For example, if you upload a 2 GB zip file that expands to 2.5 GB on processing, your case volume becomes 2 + 2.5 = 4.5 GB. The system will upgrade your case to the 10 GB plan automatically. Note that though we don't recommend it, it is possible to delete container files once they have finished fully processing to reduce usage.

So in the above example, if you deleted your zip file, your case would only have 2.5 GB of data in it, and you could reduce the case down to the 3 GB plan.

We also don't charge for the data volume of any created productions, reports, or for any derived files that we generate during processing, e.g. PDF renderings of emails.

Billing is based on the case plan you select (e.g. a 3 GB case is $27/month, a 10 GB case is $76/month, and so on.) Note that billing is not based on the volume of data you upload to your case. So if you have a 3 GB case, you will be charged $27 regardless of whether you have 0 GB or 3 GB in it. To stop being billed for a case, you will need to delete the case.

Only the owner of a case is charged. Sharing a case is free, and you can share cases with any number of accounts for no additional charge beyond the base amount that the owner pays.

Billing is prorated, charged monthly for all cases a user owns. Being prorated, if your case is active for less than a month (i.e. was created after the 1st of the month or deleted before the end of the month) you will only be billed for the active period during that month. e.g. if you have a 3 GB case that you delete on the 15th of the month, you will only be charged about $13.5 for that case for the month. Your monthly invoice will include all cases that you are the owner of that were active during that month.

Organizations are billed monthly to the owner with a flat prorated fee of $200. In addition to this, you will be charged the cost of any cases it contains or optional subdomains. You will be charged the Organization fee regardless of whether you have cases in the Organization, and to stop being billed, you will need to delete Organization.

Billing is solely based on your case plan, and there is no extra charge for standard support.

You can email us at any time at support@goldfynch.com. If you already have a case with us, you can click the help button from inside the case to send us a message.

If you require any special services or custom requirements that fall outside the general scope of case support (e.g. custom reports or load files that need repair to import), our agent will inform you of the estimated additional charges in advance. On completion, these will be billed to your linked payment method. Add-on services (e.g. email or FTP file imports) carried out by the GoldFynch team outside of the platform also have their own charges. You can see the list of services offered and their rates under the “Add-on Services” tab of the Overview page of your GoldFynch case (only available for paid cases).

Yes! The following resources provide a comprehensive overview of what GoldFynch can do:

• Visit the GoldFynch Features page for a full list of capabilities
• Take the introductory walkthrough to GoldFynch for a guided orientation
• Browse the GoldFynch documentation for detailed guidance on using the platform
• Review the consulting and special services GoldFynch provides for custom project needs

There is no per-user fee for cases, and there is no limit to the number of users you can share a case with, regardless of whether it is a free or paid case. The case’s billing is only charged to the owner of the case.

To create a paid case, create a GoldFynch account, add a payment method, click on the “+Create New Case” button, then select a paid case plan using the slider. Cases are only paid for by the owner of the case. There is no limit on the number of paid cases you can have.

You can upgrade or downgrade a case at any time. If your data’s volume exceeds the case plan’s size, GoldFynch will automatically upgrade the case. We recommend upgrading the case if you know that you will be adding data beyond the case plan’s size. This helps alert GoldFynch that more data is going to be entering the case and processors can be kept on standby.

For your convenience, the case overview page has an “upgrade” button that appears when you reach 90% of your case capacity. You can also upgrade and downgrade your case from the “Settings” menu under the “Change Case Plan” tab. GoldFynch does not downgrade cases automatically.

GoldFynch’s billing is pro-rated. If you upgrade your case, it will only be billed at the upgraded plan’s rate from the time you click on the “Change Plan” button onwards (and similarly for reducing your case plan.)

For example, if you create a 3 GB case at the beginning of the month, and after 29 days you upgrade the case plan to 10 GB for the last day (i.e. 1 day) of that month, then you will be billed for 29 days at the 3 GB rate, and 1 day at the 10 GB rate.

Accounts are free. If you perform the "delete" operation on a case from the case-listing page, billing ceases immediately. You'll only be charged the pro-rated amount at the end of the month for the days that the case was active in that month. An account with no cases does not incur any charges.

When deleting a case, we ask the reason for closing the case. If you have any feedback, negative or positive, please let us know. All case delete feedback is sent directly to the engineering team, and this helps improve the product.

If you are the owner of any Organization, you will need to delete them to end billing - they will continue to incur their regular subscription fees even if the cases in them are deleted.

Charges are based on the case plan you have selected, not the amount of data in your case. So even if you have not uploaded any data to it or delete all data in it, you will still be charged until you delete the case.

When you subscribe to an Organization, it will incur its regular fee regardless of whether there are any cases in it, and will need to be deleted to stop billing.

We can offer much lower prices because:

We built our platform on the Cloud from the ground up. It is optimized only to use the resources needed and built to scale on demand. The optimized resource usage results in savings, which we can pass on to our customers.

We work extremely efficiently. Most of our technology is developed in-house from years of experience with search engines.

We don’t use intermediaries to sell our software; you subscribe directly to our platform.

We don’t operate a large sales team, or waste money frivolously on marketing.

If your volumes are going to exceed 500 GB per month, drop an email to support@goldfynch.com and someone from the enterprise team will get in touch with you about plans and volume pricing. We do have options for custom theming and whitelabelling (extra charges apply.)

Yes, there are. A discount is available for federal, state, local, and tribal government agencies as well as not for profit organizations. To get this discount, please contact support@goldfynch.com. A 10% discount is applied on the first full month of billing, for case volumes over 15GB. GoldFynch billing is prorated and this discount can only be applied to full months of usage. (This discount also applies to international government agencies.)

Yes, in some cases. We offer on-premise solutions for multi-year contracts starting from $250,000/year. If you are interested in such services, get in touch to discuss this further at support@goldfynch.com

Yes, we do. Contact us at support@goldfynch.com to talk about this more. Please note that white label services are priced differently from GoldFynch.com services. The price is more than opening a case directly on GoldFynch.com, and the lowest price for a case is always by creating a case on GoldFynch.com

Volume discounts are already built into the pricing. The volume discounts cap at 100 GB ($5.50/GB). The infrastructure and support requirements of cases beyond this limit negate any further discounts.

Yes, we can. Please send a message to support@goldfynch.com, once you have created a premium case. Typically prices for non-U.S. hosting are 50% more than the advertised prices on GoldFynch.com, as hosting charges are higher charges in these territories. As prices reduce, the cost of non-US hosting will also drop.